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Wälo
Account deletion

Delete your Wälo account

You can delete your account and all your data at any time, directly from the app (web or Android) or by sending us a request. Deletion is permanent and cannot be undone.

Option 1 — From the web app

  1. Sign in at walomoney.com.
  2. Go to Settings and scroll down to the Danger zone.
  3. Tap Delete my account…, type ELIMINAR to confirm and accept.

Option 2 — From the Android app

  1. Open the Wälo app and go to the Settings tab.
  2. Tap Delete account at the bottom of the screen.
  3. Confirm both warnings. Your account and data are deleted immediately.

Option 3 — By email request

If you no longer have access to the app, email soporte@walomoney.com from the email address you registered with, with the subject "Account deletion request". We process requests within 30 days and confirm by email once complete.

What gets deleted

  • Your user and login credentials (including Sign in with Google).
  • Your own households in full: accounts, transactions, attachments, budgets, goals, debts, credit cards, investments, rules, imports and reports.
  • Your paid subscription, which is cancelled automatically (no further charges).
  • Your preferences, notifications and linked devices.

Shared households: if you are a member (not the owner) of someone else's household, only your access is removed; that person's data is kept. If you own a household with other members, you must first transfer ownership or remove the members.

What we keep, and for how long

  • Billing records (invoices and payment transactions in Stripe): kept as long as tax and accounting obligations require.
  • Aggregated, anonymous statistics that cannot identify you.
  • Encrypted backups: may take up to 30 additional days to rotate out and be fully erased.

See our Privacy Policy for details.